BizMagnets - Notice history

We are pleased to inform you that the issue affecting our media services has been resolved. You should now be able to send and receive new media messages as well as access existing media content without any issues.

We apologize for any inconvenience this disruption may have caused and appreciate your patience while we worked to resolve the problem.

If you encounter any further issues or have any questions, please don’t hesitate to reach out to our support team.

Thank you for your understanding.

The issue has been mitigated with no re-occurrence since 14:48 GMT+1 on 16/09/2024.

We are aware of an Application request limit reached issue that is impacting some activities on the 360dialog Hub and API. Our engineering team is currently investigating it. We do not currently have a resolution ETA but we'll update again as soon as possible.

API requests should no longer receive rate limit errors.
WABA management operations have been restored.

In the meantime, we recommend using Meta Business Manager as a workaround for creating and submitting templates. Additionally, we advise refraining from performing migrations, onboarding, and template-related actions for now. This will help prevent the limit from being reached immediately once the issue is resolved and ensure a smoother experience when the systems are fully operational again.

We greatly appreciate your patience and understanding during this time, and we will continue to provide updates as soon as we have more information.